Welcome to Russelz Greenpower Ltd ("Company", "we", "us", or "our"). We deeply value your trust in our lighting solutions, and our mission is to ensure you have a seamless and satisfying shopping experience. Our Return & Refund Policy is designed to be fair, clear, and transparent so that you feel fully confident in every purchase you make with us.
This comprehensive policy outlines when and how returns and refunds are processed, eligibility criteria, timelines, conditions for exchanges, and customer responsibilities. Please read it carefully before making a purchase. By shopping on https://russelzgreenpower.in, you agree to the terms and conditions outlined below.
1. Our Commitment to Customer Satisfaction
Russelz Greenpower Ltd stands for quality, reliability, and customer satisfaction. We strive to manufacture and supply high-quality lighting products, including smart lights, solar lights, decorative fixtures, and industrial lighting solutions. However, if for any reason you are not completely satisfied with your purchase, we are here to help.
2. Eligibility for Returns
To be eligible for a return:
Your item must be unused, in its original condition, and in its original packaging.
The product must be free from signs of installation, modification, or misuse.
All original tags, labels, warranty cards, manuals, and accessories must be intact and included.
Returns must be requested within 7 days of receiving the item.
Products returned after this period may not be accepted, and no refund or exchange will be provided unless covered under warranty claims.
3. Non-Returnable Items
Certain items are non-returnable for safety, hygiene, or legal reasons. These include but are not limited to:
Customized or made-to-order lighting products.
Items marked as "Final Sale" or "Non-Returnable" on the product page.
Items that have been installed or show signs of usage.
Gift cards or vouchers.
Clearance or discounted products unless they are defective.
4. Return Process
4.1 Initiating a Return
To start a return, contact us at [Insert Email Address] or call [Insert Phone Number]. Please provide:
Your order number.
Reason for return.
Clear photos or videos of the product (if damaged or defective).
Our customer support team will assess your request and guide you through the next steps.
4.2 Approval & Return Authorization
Once your return request is approved, we will issue a Return Merchandise Authorization (RMA) number along with instructions on how to return the item. Please do not send items without obtaining an RMA number.
5. Packaging and Shipping the Return
Items must be securely packed in the original packaging to prevent damage during transit. Ensure:
The RMA number is clearly marked on the package.
All components, manuals, and accessories are included.
The product is sealed properly.
Customers are responsible for shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance. Russelz Greenpower Ltd is not responsible for items lost or damaged during return transit.
6. Inspection and Refund Process
Once we receive your returned item, it undergoes a thorough inspection by our quality control team. This process typically takes 5–10 business days.
After inspection:
Approved Returns: A refund or exchange is processed. Refunds are issued to the original payment method. Please allow an additional 7–14 business days for your bank or payment provider to process the credit.
Rejected Returns: Items that do not meet return conditions will be shipped back to you at your cost.
7. Refund Timelines
Refund processing timelines depend on the payment method:
Credit/Debit Card: 7–14 business days after approval.
UPI/Wallet Payments: 3–7 business days after approval.
Bank Transfer: Up to 14 business days.
Cash on Delivery Orders: Refunded via bank transfer or store credit within 14 business days.
8. Exchanges
If you prefer an exchange rather than a refund:
You can request an exchange for the same product (in case of damage or defect) or another product of equivalent or higher value (with price adjustment).
Exchanges are subject to stock availability.
For higher-value products, the price difference must be paid before the replacement is shipped.
9. Damaged or Defective Items
We take great care in packaging, but if your order arrives damaged:
Notify us within 48 hours of delivery.
Include photos of the outer packaging, product, and any visible damages.
We will arrange for a pickup or ask you to ship the item back.
Approved damage claims are eligible for a replacement, exchange, or full refund. Claims made after 48 hours may not be eligible.
10. Incorrect or Missing Items
If you receive an incorrect item or your order is missing parts:
Report within 48 hours of delivery.
Provide clear photos and order details.
We will investigate and resolve the issue as quickly as possible, either by sending the missing item, replacing the incorrect product, or issuing a refund.
11. Return Shipping Costs
Customers are responsible for return shipping costs unless:
The product is defective or damaged.
An incorrect item was shipped.
In such cases, Russelz Greenpower Ltd will bear the return shipping expenses or reimburse you after receipt of valid proof.
12. Cancellations
12.1 Before Shipment
Orders can be canceled before they are shipped. Please contact us immediately to request cancellation. We will process the cancellation and initiate a full refund within 3–7 business days.
12.2 After Shipment
Orders cannot be canceled after they have been dispatched. You may still return the item following the conditions outlined in this policy.
13. Store Credit
If you choose, refunds can be issued as store credit rather than to your original payment method. Store credit can be used on future purchases and may include bonus value during certain promotions.
14. Bulk Orders and Custom Projects
Returns of bulk orders or custom lighting solutions are subject to specific terms agreed upon at the time of order confirmation. Typically, these orders are non-returnable unless they are defective or do not match approved specifications.
15. Warranty Claims
Many of our products come with a warranty covering manufacturing defects. Please refer to your product's warranty card or our Warranty Policy for more details.
For warranty-related issues:
Contact us with your order number, warranty card details, and a description of the defect.
We will guide you on the inspection and replacement or repair process.
16. Refusal of Delivery
If you refuse delivery of an order without prior authorization:
Shipping charges (both to and from your address) and a restocking fee may be deducted from your refund.
The balance will be refunded once the item is received and inspected.
17. Undeliverable Packages
If a package is deemed undeliverable due to an incorrect address, unavailability of the recipient, or repeated failed delivery attempts:
The package will be returned to us.
Refunds will be processed after deducting shipping costs and restocking fees.
18. Partial Refunds
Partial refunds may be granted under specific circumstances, such as:
Returned items with minor signs of wear or missing accessories.
Items returned beyond the return period with prior approval.
The amount refunded will depend on the condition of the returned item.
19. Dispute Resolution
If you disagree with the outcome of your return request, we encourage you to contact our customer care team. We aim to resolve disputes amicably and quickly. If no resolution is reached, disputes will be handled as per our Terms & Conditions and applicable laws.
20. International Orders
For international returns:
Customers are responsible for shipping, customs duties, taxes, and fees incurred in returning the item.
Refunds for international orders will be processed only after receipt and inspection of the returned item.
We recommend working with a reliable carrier and insuring your return shipment.
21. Environmental Responsibility
Returned products in good condition are either refurbished, donated, or responsibly recycled. We believe in minimizing environmental impact and reducing landfill waste wherever possible.
22. Fraud Prevention
Russelz Greenpower Ltd reserves the right to deny returns if we detect abuse of our return policy, excessive or fraudulent returns, or violations of our Terms & Conditions.
23. Changes to this Policy
We may update or revise this Return & Refund Policy from time to time to reflect changes in our practices, legal requirements, or customer feedback. Updated versions will be posted on our website and take effect immediately. Please review this page periodically.
24. Contact Us
If you have questions, need clarification, or want to initiate a return, please contact:
