Welcome to Russelz Greenpower Ltd ("Company", "we", "our", or "us"). We are proud to deliver innovative, sustainable, and high-quality lighting products to customers across India and various international markets. This Shipping Policy provides an in-depth explanation of our shipping processes, estimated delivery times, costs, tracking procedures, international shipping, customs duties, packaging, and more.
Our goal is to ensure that your orders arrive safely, promptly, and in perfect condition. By placing an order with us, you agree to the terms outlined in this Shipping Policy. Please read this carefully to understand your rights and responsibilities regarding shipping.
1. Our Commitment to Reliable Shipping
At Russelz Greenpower Ltd, we understand that timely and safe delivery is an essential part of your shopping experience. Our logistics team works tirelessly with trusted delivery partners to ensure your lights reach you in the best possible condition. We constantly optimize our supply chain, warehouse operations, and partnerships to provide efficient shipping options at competitive rates.
2. Order Processing Time
All orders are subject to a processing period before shipment. Once your order is successfully placed, we follow a systematic fulfillment process:
Order Verification & Payment Confirmation: Our finance team verifies payment information and order details. This typically takes 1–2 business days.
Stock Allocation: Products are picked from inventory or scheduled for assembly (if applicable). This may take an additional 1–3 business days.
Quality Check & Packaging: Each item is inspected to ensure it meets our quality standards. Items are securely packaged to avoid damage in transit. This step generally takes 1–2 business days.
In most cases, your order will be shipped within 3–7 business days after payment confirmation. During peak seasons (festivals, holiday sales, or clearance periods), processing times may be slightly longer. We appreciate your patience and understanding.
3. Estimated Delivery Timeframes
After your order has been processed and dispatched, delivery times vary depending on your location:
Metropolitan Cities in India: 3–5 business days
Tier 2 & Tier 3 Cities: 5–8 business days
Rural or Remote Areas: 7–12 business days
International Orders: 10–20 business days depending on the country and customs clearance
Please note that all delivery timeframes are approximate and subject to change based on external factors such as weather conditions, strikes, natural disasters, or logistical delays.
4. Shipping Carriers and Partners
We partner with leading national and international logistics providers to ensure safe and timely deliveries, including but not limited to:
Delhivery
Customers may receive tracking details from these carriers directly once the package has been dispatched.
5. Shipping Costs
5.1 Domestic Shipping
We offer free standard shipping on most orders within India above a certain order value (e.g., ₹1,500). For orders below the threshold, a nominal shipping charge will be calculated at checkout based on weight, dimensions, and delivery location.
Expedited or express shipping options are available at an additional cost. Customers can select the preferred shipping method during checkout.
5.2 International Shipping
Shipping fees for international orders depend on the destination country, product weight, and chosen shipping method. Exact charges will be shown at checkout. Customers are responsible for any import duties, taxes, or customs fees applicable in their country.
6. Order Tracking
Once your order has been shipped, you will receive an email and/or SMS containing:
Order summary
Tracking number
Link to the carrier’s tracking page
Estimated delivery date
We strongly recommend checking your tracking information regularly. If you have not received tracking details within 7 business days of placing your order, please contact our support team.
7. Packaging and Handling
Your lighting products deserve the utmost care. We follow strict packaging guidelines to ensure they reach you safely:
Fragile items are packed with extra cushioning using eco-friendly materials.
Products are wrapped in shock-absorbing foams and bubble wraps.
Sturdy corrugated boxes or crates are used for heavy or delicate items.
Weather-resistant packaging is used to protect against rain and moisture.
In line with our sustainability commitment, we prioritize recyclable and biodegradable materials wherever possible.
8. Shipping Restrictions
While we strive to ship to as many locations as possible, certain products may have restrictions based on local regulations or logistical limitations. For example:
Oversized or high-voltage products may not be deliverable to certain remote pin codes.
International orders may face restrictions due to import/export laws or customs compliance.
If your order cannot be shipped to your address, we will notify you promptly and issue a full refund.
9. Address Accuracy and Delivery Issues
It is the customer's responsibility to provide accurate and complete delivery details at the time of checkout. Please double-check your:
Full name
Street address
Landmark (if applicable)
City
State
Postal code
Mobile number and email
We are not liable for orders delayed, lost, or returned due to incorrect or incomplete addresses. In such cases, additional shipping charges may apply for re-shipment.
10. Failed Delivery Attempts and Re-delivery
Our courier partners will usually attempt delivery 2–3 times. If delivery fails after multiple attempts:
The package may be held at a local delivery center for pickup.
If uncollected, the package may be returned to our warehouse.
Additional shipping fees may apply for re-delivery.
We recommend tracking your shipment and coordinating with the carrier to avoid missed deliveries.
11. Damaged or Missing Items
If your order arrives damaged or with missing items:
Notify us within 48 hours of delivery via email at [Insert Email] or call [Insert Phone Number].
Provide clear photos of the packaging and damaged item(s).
Mention your order number and tracking details.
We will investigate and, if confirmed, offer a replacement, exchange, or refund as per our Return Policy. Claims made after 48 hours may not be eligible for resolution.
12. Pre-Orders and Backorders
Some products may be available for pre-order or may temporarily go on backorder. In such cases:
Estimated shipping timelines will be mentioned on the product page.
Customers will receive updates on estimated availability.
Orders combining in-stock and pre-order items may be shipped together, unless otherwise requested.
13. International Shipping Details
We proudly serve customers across various global markets. When ordering from outside India:
Customs processing may delay delivery beyond our estimated timeframes.
Import duties, VAT, or other local taxes are the responsibility of the buyer.
We recommend checking your country’s import regulations before placing an order.
We will provide customs declaration documents and necessary invoices as required by law.
14. Delivery During Festivals or Public Holidays
During national festivals, public holidays, or special sales events, order processing and shipping may be delayed due to high order volumes or limited courier operations. We encourage customers to place orders well in advance to avoid disappointment.
15. Environmental Commitment in Logistics
As a company committed to sustainability, Russelz Greenpower Ltd continually works to reduce our carbon footprint in shipping. We:
Consolidate shipments to minimize emissions.
Work with logistics partners that prioritize green transportation initiatives.
Use recyclable and minimal packaging to reduce waste.
Offer customers the option to choose carbon-neutral delivery when available.
16. Changes to Shipping Policy
Russelz Greenpower Ltd reserves the right to modify or update this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. We recommend checking this page regularly to stay informed.
17. Customer Responsibilities
When you place an order, you agree to:
Provide accurate shipping information.
Be available or ensure someone is available to receive the package.
Inspect the package upon delivery and report issues promptly.
Bear any additional costs for re-delivery due to absence or incorrect address.
18. Shipping Insurance
For high-value orders, we may provide complimentary shipping insurance to cover potential loss or damage during transit. In the event of an incident, we will work with our logistics partner to resolve the claim and ensure your satisfaction.
19. Signature Requirements
Certain orders may require a signature upon delivery for security reasons. You will be informed in advance if your shipment requires this.
20. Contacting Us Regarding Shipping
For questions or concerns about shipping, please contact:
Russelz Greenpower Ltd
